SHORTAGE OF SKILLED WORKERS

How a 5-star resort in Malaysia combats a shortage of skilled workers

Executive Director of Bangi Golf Resort and Bangi-Resort Hotel in Malaysia Soh Chung-Ky knows young Malaysians like to sleep long into the morning. To combat this culture, he offers them work on the afternoon shift. To win new staff and keep them motivated he has also created a few other innovative ideas in the past five years…

AUTOMATED PROCESSES BEAT MANPOWER

For Soh Chung-Ky, Executive Director of Bangi Golf Resort and the adjacent Bangi-Resort Hotel in Malaysia, it is not easy to find staff. A lot of young people do not want to work. They either choose to work part-time or not at all. How does this hotel director handle the situation and attract people to come and work in the hospitality industry? 

Over the past five or six years Soh has implemented more and more automated processes, purchasing new machines and systems to make work more efficient, creating higher turn-over with less skilled workers. For example, the manpower and chef intensive process of wok stir frying has been automated and the hotel saves labour because it uses braising pans with automatic stirring.

Health and safety is especially important for Bangi Resort. New ergonomic potwashers help maintain a cleaner warewashing area. The task of sanitizing chopping boards every four hours, for example, has totally changed. Rather than manually handling the boards, the process has been converted into a more pleasant task with less steam and reduced handling thanks to a MEIKO potwasher.

SLEEP WELL, WORK WELL